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Best Western Hotel Plaza, Naples

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From141US$ /night
Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Piazza Principe Umberto I, 23, Naples, Italy, 80142
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Junior Suite King Queen Bed Terrace
Max:
4 persons
25 m² 
Bed options:
1 King-size bed
City view
Shower
Heating
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Family Room
Max:
4 persons
32 m² 
Bed options:
2 Single beds or 1 Queen-size bed
City view
Shower
Heating
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Superior King Room
Max:
2 persons
16 m² 
Bed options:
1 King-size bed
City view
Shower
Heating
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Getting around

A list of all available modes of transport

City Centre
Naples300 m
Airports
Capodichino (NAP) 4.4 km
Train
Naples Central Train Station600 m
Underground
Garibaldi metro400 m

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Security
  • Luggage storage
  • Locker room
  • Allergy-free rooms
  • Lift
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre

Guest Parking

  • Electric kettle

Services

  • Paid shuttle service
  • Room service
  • Housekeeping
  • Laundry
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Bar/ Lounge area

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Leisure/ TV room

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Patio
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Parquet floor
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Location

Piazza Principe Umberto I, 23, Naples, Italy, 80142
Map view
street view
Piazza Principe Umberto I, 23, Naples, Italy, 80142
Nearby
Piazza Garibaldi
Stazione Napoli Centrale
310 m
Via Dei Tribunali n. 214
ilCartastorie
520 m
Square
Porta Capuana
490 m
Restaurants
Attanasio
290 m
Piazza G. Garibaldi 106/107/108
Fratelli La Bufala
210 m
Piazza Garibaldi
O'Luciano
290 m
15 Piazza San Francesco di Paola
Tentazioni Cafe
280 m
Piazza Giuseppe Garibaldi Stazione di Napoli Centrale
Da Donato dal 1956 Antica Trattoria e Pizzeria
540 m
Via Silvio Spaventa 37/43
Da Pellone
690 m
Via Nazionale 93 Quartiere Vasto
Amoroso dal 1876 Ristorante Pizzeria
680 m
Piazza Giuseppe Garibaldi 121
Gran Caffe' Novara
390 m
Corso Novara 37-39-41

Reviews and Ratings

Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
7.0/10
Very good
Rooms
7.4
Location
6.6
Service
7.6
Dining
7.3
Guest reviews
7.0/10
based on 7 reviews
8.1
8.1/10 based on 1132 reviews
Simon
United Kingdom, April  2024
7.2/10

The hotel offers new and clean rooms with helpful staff. The beds are extremely comfortable, and there is a luxury shower, but the terrace area is small for a triple room. Overall, a pleasant stay with room for improvement.

Rooms
8.0
The rooms were new, clean, and the staff was helpful. The beds were extremely comfortable, and the luxury shower added a nice touch. However, the terrace area was on the smaller side for a triple room.
Service
7.0
The service was very good with exceptional staff. They were nice and supportive during my stay. However, there was a slight lack of welcoming attitude during check-in and check-out, although the rest of the staff were friendly.
Location
6.0
The location was close to Central Station and the National Archaeological Museum, making it convenient for transportation and sightseeing. However, it was a bit far from the nicer parts of Naples and not as lively as other areas.
Dining
7.0
The dining experience was really good, especially at the top of the garden. The staff was friendly, although there were some inconsistencies in monitoring the food display. Overall, a nice option for a budget hotel.
Facilities
8.0
The facilities were modern and well-maintained. The hotel offers home-made bread, which added a nice touch to the dining experience.
Arthur
United Kingdom, February  2024
6.4/10

The hotel had new and clean rooms. The staff was helpful. However, the rooms were tiny for three people and faced a noisy inner courtyard with pipes and exhausts.

Rooms
7.0
The rooms were new and clean, but a bit small for three people.
Service
7.0
The staff was very helpful, but sometimes lacked politeness. They arranged a private car for me.
Location
6.0
The hotel is close to the central station, but the immediate surroundings can be noisy and not very pleasant.
Dining
6.0
The dining was average overall, nothing exceptional. However, the breakfast choices were good.
Facilities
6.0
The hotel offers basic facilities. Nothing extraordinary, but satisfactory.
John
United States, January  2024
5.6/10

My stay at the hotel was a bit of a mixed bag. The rooms were kept clean and refreshed, but felt tiny for three people, which I guess is expected in a central location like Naples. The service was helpful overall, although I was a bit taken aback when I arrived with a rented car and was rushed through check-in due to parking limitations. The location, while convenient for the airport and train station, felt rundown and not very safe. The dining experience wasn't up to par for a four-star hotel, but at least I got a great view of Naples.

Rooms
7.0
The rooms were a bit small for the three of us but were kept clean and refreshed.
Service
6.0
The staff was helpful, but it was a bit alarming to find them asleep in the back room at times.
Location
5.0
The location was convenient for the airport and train station, but I didn't feel safe due to the rundown and dirty surroundings.
Dining
5.0
The dining experience didn't meet my expectations for a four-star hotel, but at least I enjoyed a view of the city.
Facilities
The facilities were average, but nothing stood out as exceptional.
John
United Kingdom, December  2023
7.2/10

The hotel had clean and attractive rooms, although the triple room was a bit small. The staff was friendly and helpful, but the check-in and check-out experiences could be warmer. The location was quiet and convenient, close to the train station. The dining experience was good overall, with a generous selection of food. The facilities were satisfactory, but some areas needed improvement.

Rooms
8.0
The rooms were clean and attractive, but the triple room was small.
Service
7.0
The staff was friendly and kind, helping with an early check-in request.
Location
7.0
The hotel's location was quiet and convenient, close to the train station.
Dining
8.0
The dining experience offered a good selection of food.
Facilities
6.0
The facilities met basic needs but could be improved.
Marc
United States, September  2023
7.8/10

I had a mixed experience at this hotel. The room, although on the smaller side, was comfortable. The location was convenient, albeit a bit of a walk from the main attractions. The service was helpful, but with a unique local touch. Dining was a highlight, offering a great variety of quality items. Overall, a decent stay with some ups and downs.

Rooms
7.0
The room was a bit small but cozy and comfortable.
Service
8.0
The service was helpful and kind, with a distinctive local approach.
Location
8.0
The central location was safe and near many shops and restaurants.
Dining
9.0
The dining experience was great, offering a good variety of quality items.
Facilities
7.0
The facilities were adequate for a comfortable stay.
L.
United States, June  2023
7.8/10

My stay at the hotel was a mix of positives and negatives. The rooms, despite being in a noisy area, were fine with clean and presentable reception areas and waiting room. The service offered by Salvatore was exceptional, but the parking situation was not very convenient. The location, though intimidating at times, was central and convenient for transportation. The dining experience, while rushed, offered a great view of Naples and some gluten-free options.

Rooms
7.0
The rooms were clean and presentable around the reception areas and waiting room despite being in a noisy area.
Service
9.0
Salvatore was lovely and very helpful in allocating me a lovely room on the first floor.
Location
8.0
The location is very 'city centre Napoli', convenient to the train station & airport, but could be a little intimidating, especially in the evening/night.
Dining
7.0
The dining experience, while a bit rushed and lacking in food refreshment, provided a great view of the city of Naples and some gluten-free products.
Facilities
8.0
The facilities were adequate for my needs during my stay.
George
United Kingdom, May  2023
8.2/10

The hotel rooms were small but comfortable, perfect for one person. The view from our room was just too good to be true, and everything I needed was there. The staff was very helpful and conscientious, always eager to please. The location was very convenient for the main train station, allowing me to walk everywhere during the day. The dining experience was excellent, especially the buffet choices in the rooftop restaurant.

Rooms
8.0
The rooms were small but comfortable, perfect for one person, with a view that was just amazing.
Service
9.0
The staff was very helpful, conscientious, and anxious to please. They even found tea and milk for us when the room service left the facility empty.
Location
7.0
The hotel was very convenient for the main train station, allowing easy access to transportation. Although the area seemed a bit rundown, returning by 10 pm felt safe and comfortable.
Dining
9.0
The dining experience was extremely good, especially the buffet choices in the roof-top restaurant.
Facilities
8.0
The hotel offers excellent facilities to enhance the overall stay experience.
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